How do you handle shipping?

We ship worldwide via DHL. Orders are sent using the tracked 48-hour service, typically arriving in 3 to 4 business days, depending on your country. Please note that delivery may take longer, up to 2 to 3 weeks, in some cases, due to factors like customs procedures, holidays, and other variables affecting shipping times.

What is the shipping rate?

We offer a flat shipping rate of €30 for orders weighing under 15kg. This rate remains the same, whether you order a single product or multiple items, as long as the total weight doesn't exceed 15kg. For orders surpassing the 15kg limit, contact us for custom shipping arrangements.

Are there additional charges for international orders?

Yes, international customers are responsible for all duties, taxes, and fees imposed by customs.

How do pre-orders work?

Orders containing both pre-order and in-stock items will be shipped together at the release date of the pre-order. We don't split orders. If you want in-stock products sooner, please place separate orders. Pre-order release dates may vary, ranging from one to two months.

Any tips for pre-order customers?

Absolutely! While ordering pre-order products, pay attention to the dispatch date mentioned. It's crucial to be aware of this date to manage expectations regarding when your order will be shipped. If you have any concerns or questions, feel free to reach out to us for clarification.

What is your return policy?

We follow all national and international laws regarding returns. Items must be returned unworn or unused for refunds or exchanges. Customers are responsible for return shipping costs. Please choose carefully before buying, as returns can be challenging for all parties involved. If you have questions, feel free to send us a message.

What should I do if I encounter an issue?

Contact PEELGI before opening a dispute. Give us time to respond and provide assistance. There are always solutions to address concerns.

Can items be held for purchase later?

No, items cannot be held. This store operates exclusively through online purchases, with no local pick-up option.

Can I request shipping to a different address than provided with the order?

For convenience and protection, the package will be sent to the shipping address provided with your order. Please do not request a different address.

What happens after placing an order?

After placing an order, you'll receive a confirmation email with a tracking number.

What if I don't receive an email from PEELGI?

Check your spam filters. If you still don't receive an email, contact PEELGI for assistance.

Who is responsible for shipping information accuracy?

It's the buyer's responsibility to ensure correct shipping information. PEELGI is not liable for shipping to an incorrect address or for lost, stolen, or damaged parcels.

How should I communicate with PEELGI?

Please use the peelgi.com contact form for communication. Ensure your email is spelled correctly for replies.

Can I use Instagram, Facebook, or other platforms for questions?

It's recommended to use the store's contact for questions. Using other platforms may result in your question not being seen or answered.

When can I expect responses to inquiries?

Inquiries will be answered during weekdays. Weekends are off days, and due to the volume of emails, responses may take a few days. Please understand if immediate answers cannot be provided.

Can I use materials from the site?

No, all materials on the site are the sole property of PEELGI, and unauthorized use may violate copyright and trademark laws.

What payment methods are accepted?

We accept various credit cards and digital wallet services, including Alipay, Apple Pay, Google Pay, and PayPal.

How are multiple product orders handled?

We make efforts to ship all products in one shipment. Products unavailable at the time of shipping will be sent as they become available.

What is the order acceptance policy?

Receipt of an order confirmation does not confirm acceptance. PEELGI reserves the right to accept or decline orders for any reason.

What about privacy?

We keep your personal information private and secure. Review our privacy policy for details on data use and protection.

What if I encounter typographical errors in product prices?

If a product is listed at an incorrect price due to a typographical error, we reserve the right to refuse or cancel orders placed for the incorrect price.